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What is Business Process Re-Engineering ?
BPR is the methodical tracking of processes from enquiries or orders through to delivery of products or services to the customer. A thorough review should take  the process right through to receiving payment into your company bank account.
These processes are mapped out, in as much detail as possible, to show how activities are really carried out. These will usually vary significantly from the “official” procedures that are laid down. If the broad processes are done by the book, it is usually the work around for special situations or urgent requests which need to be added to the official map.
Once an agreed process map exists, it is compared to the stated objectives of the company to confirm that it is broadly meeting the requirements of the business. The whole process is then broken into added value and non-added value activities.
The non-value added activities are challenged to see if they can be eliminated or reduced.
Finally agreed  changes are implemented to realise the benefits of a more efficient business process. All the new processes and procedures are recorded.
In World Class companies the processes are continually reviewed by staff to take account of changes and new ideas for improvement.
BPR
Process Review
Continuous
Improvement
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